Help. Find out if you're eligible for a PlayStation Store refund and how to request a refund on Playstationâ¢Store purchases including games, DLC, pre-orders and subscriptions such as PlayStation®Plus. PSN Service Status. Enter your Returns Reference below. Go ahead and try the troubleshooting proposed on Fix & Replace but please allow extra days for the delivery of your device in case of a return. All rights reserved. We apologize for any inconvenience and thank you for your understanding. Please note, if you have not started to download the main product and your pre-order included extra content that is made available before the main product release, you will no longer be able to access this extra content if you cancel your pre-order. Get help in the US and Canada for issues related to your PlayStation® PS4™, PS4™Pro, PS VR, DUALSHOCK®4 wireless controller, PS3™, and PS Vita. In-depth support for PlayStation® systems. Service Status Lookup Your Service Request Case Number can be found in the confirmation email sent to the email address you provided at the time you requested service. For this type of pre-order purchase, you can request a refund up to 14 days* after the date of purchase. Replacements will be offered if necessary. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. To enroll in PlayStation® Plus or PlayStation™Now, you need a valid payment method, and a free account with PlayStation™ Network (PSN). PlayStation Support Forums. Please be aware, any free trials will be included in the 14-day period. We are currently experiencing delays in the repair process of PlayStation products. Pre-order purchases made fewer than 14 days before the release date For more info or to change settings, click here. IMPORTANT NOTICE. If you have a repair in process, please contact your servicer for assistance. Get your PlayStation 4, PlayStation 3, PlayStation VR, DualShock 4 or your PlayStation VR Aim Controller repaired. Professional Sony playstation Gaming Console services UK wide. Network Service Status To request a refund for this type of content, please contact us. PlayStation™Network. Request your PlayStation®Camera adaptor Connect your PlayStation®VR to your PS5™ console to enjoy supported PS VR games. Please keep monitoring http://hardware.support.playstation.com/ page for the latest information. A pre-order refers to any purchase of digital content made from PlayStation Store before the content release date. You can find this on your confirmation email. Our fix & replace tool offers support if your console doesn’t power up, if there is no image on the screen, if your analogue joysticks or buttons are faulty, worn or sticky, or if there are some discs errors. Fortnite Support articles contain guides and instructions for resolving your customer service needs. Back to playstation.com. Requesting a refund for a PlayStation Store purchase. Epic Newsroom. FAQ. When refunding a pre-order made with one of these payment types, the refund will be sent to your wallet. Support; Privacy and Cookies; Website Terms of Use; Sitemap; Worldwide Studios; Legal; © 2020 Sony Interactive Entertainment Europe Ltd. All rights reserved. Our Fix & Connect tool offers support if you can’t connect to the Internet, sign in to PSN or your online experience is poor. If you have bought something on PlayStation Store but have changed your mind about the purchase, you may be able to request a refund. *This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. However, we may reduce your refund amount based on how much you have used the service. If you prefer, you can read the full PlayStation Store cancellation policy. GetHuman does not work directly with Playstation's customer support operations. In addition to the refund procedures summarised below, you may have additional rights under applicable local law; nothing in the summary below limits or replaces any such rights under local law. Do you need help with Fortnite or your Epic Games account? Toll-Free Number: (800) 345-7669 United States and Canada For this type of pre-order purchase, you can request a refund at any time up until the release date of the content. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty. After purchasing a subscription through PlayStation Store, you have 14 days to request a refund. To find out more, including how to make a refund request, please select the type of content you have purchased below. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Get access to a vault of games, play exclusive 10 hr trials, and get 10% off on EA digital purchases Get access to a vault of games, play exclusive 10 hr trials, and get 10% off on EA digital purchases More info. If you have bought something on PlayStation Store but have changed your mind about the purchase, you may be able to request a refund. Frequently asked questions about Cancellation, Returns and Refunds when shopping directly from PlayStation. Pre-order purchases made more than 14 days before the release date Sorry, the tracking service is temporarily unavailable. Get your PlayStation 4, PlayStation 3, PlayStation VR, DualShock 4 or your PlayStation VR Aim Controller repaired. To set up your PS VR with your PS5 console, you’ll need your PlayStation®Camera* for PS4™ and a PlayStation®Camera adaptor. Our support center contains answers to our most frequently asked questions. Experience lightning-fast loading with an ultra-high speed SSD, deeper immersion with support for haptic feedback, adaptive triggers and 3D Audio, and an all-new generation of incredible PlayStation® games. Sorry, we don't recognise this Returns Reference. About Epic. Replacements will be offered if necessary. Get help with PlayStation 4 and PlayStation 5 connection issues. Website ©2021 Sony Interactive Entertainment Europe. You can contact the customer service representative of Playstation calling Playstation's helpline phone numbers. Store. After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. We appreciate the support and understanding from our community. Start a repair request below to make a reservation with a Genius to get help with a hardware repair. Are you ready for PlayStation®5? Unreal Engine. All content, game titles, trade names and/or trade dress, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. Click here to find out more about the PlayStation®Camera adaptor. You can frankly speak your problem in details. Full games, downloadable content, in-game consumables and season passes fall under this category. © 2021 Sony Interactive Entertainment LLC, How to request a refund on a PlayStation⢠Store purchase. Our fix & replace tool offers support if your console doesn’t power up, if there is no image on the screen, if your analogue joysticks or buttons are faulty, worn or sticky, or if there are some discs errors. To find out more, including how to make a refund request, please select the type of content you have purchased below. To cancel your pre-order, please contact us. Your Service Request Case Number can be found in the confirmation email sent to the email address you provided at the time you requested service. Our Fix & Connect tool will help you troubleshoot and improve your online experience. News. Request your PlayStation®Camera adaptor. Online self-service tools to solve issues or to track a request. A subscription includes any purchase of a service with recurring fees from PlayStation Store, such as PlayStation®Plus. Learn more about your Apple Limited Warranty or AppleCare Product coverage status , and get service and repair information for a specific Apple product . If you'd like to help in the effort to improve customer service for all, please share! Find troubleshooting for common questions and issues on the PlayStation® support site. If you have any request or query regarding about Consoles & Peripherals, MusicPlayStation or facing an issue in Network & Games or issues in other consoles. Please enter a Service Request Case Number to view the status of your service: When refunding a purchase made with one of these payment types, the refund will be sent to your wallet. Please click here and follow the instructions. *This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. Company. To set up your PS VR with your PS5 console, you’ll need your PlayStation®Camera* for PS4™ and a PlayStation®Camera adaptor. Sony phone support is currently limited. Careers. You will receive a refund to the original payment method where possible*. Explore the new generation PlayStation 4 and PS5 consoles - experience immersive gaming with thousands of hit games in every genre to rewrite the rules for what a PlayStation console can do. Get help with PlayStation 4 and PlayStation 5 connection issues. Connect your PlayStation®VR to your PS5™ console to enjoy supported PS VR games. We use cookies to personalise your experience and ads on this site & others. Your membership subscription will renew automatically and you’ll be charged the then-prevailing fee (currently $59.99) + applicable tax every 12 months until you cancel; OR This is a community for PlayStation support to discuss ideas, ask queries and get help easily. For full terms and conditions, please visit the PlayStation Store cancellation policy. To check if you're eligible for a refund, please follow the instructions on our Refund Chatbot. There are two types of pre-order refund requests, depending on the date the content was pre-ordered. Get in touch with PlayStation Support,PS4 tech support and PS4 customer service in various ways in the UK, Europe or the US. All services are up and running. …specialised in PlayStation move controller Charger Port repair… Almost all of our Sony playstation PlayStation move controller Charger Port Repairs in London are diagnosed and processed within 3-5 working days while also offering express services. Please enter a Service Request Case Number to view the status of your service: Our Fix & Connect tool offers support if you can’t connect to the Internet, sign in to PSN or your online experience is poor. Content made from PlayStation Store cancellation policy the refund will be sent to your wallet,... Refund amount based on how much you have a repair request below to make a refund unless the is... Queries and get help with PlayStation 4, PlayStation 3, PlayStation VR, 4! Queries and get help easily the content is faulty the refund will be sent to your PS5™ console to supported. 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