That seemed to have treated the symptoms and not solve the problem . 71 other reviews that are not currently recommended. He helped arrange my car rental, made it easy for me to return it and grab my car when it was done. I purchased a honda odyessy last September. *The minimum 12-month/12,000-mile limited warranty is subject to exclusions, including, but not limited to, normal wear and tear items such as tires, brake pads, clutches, wiper blades, etc. To help reduce wait times, we encourage you to make an appointment and to consider … We analyze millions of used cars daily. This is the place to sell your car! I went to Car Max for a quality used car. P.S. CarMax of Escondido has great service and have absolutely gone above and beyond with their warranty coverage. Schedule a service appointment now at one of over 200 CarMax locations. We've partnered with RepairPal to provide you even more options when and where you need service. Great customer service at both the Costa Mesa store where I picked her up and my local store in Escondido. It took them about 30 minutes to process the paperwork and hand over payment. 7654 - Escondido - 830 Dan Way, Escondido, California, 92025. The appraisal came back about 10 minutes later for a very fair price.When I visited Carmax to actually sell my car, they took a quick look at the car and did a short test drive before confirming the appraisal amount. We noticed there was vibration on the front passenger side .We took it back for the mechanical inspect 3-5 times after purchasing for the same issue . You’ll be asked to provide a valid driver's license, verifiable … Explore more than 40,000 vehicles at our 200+ CarMax locations nationwide. They were quick with the inspection of the car and came back to me with an offer in under 15 minutes. We are very disappointed we thought that they were trying to help us and trusted their word. The Sale guy then straight up Lie to me !! I purchased a honda odyessy last September. Martin…. 5 stars in my book Great 1st time experience with selling a vehicle and a new purchase. Finding the right car for you is easy with our no-haggle prices and wide selection of vehicles. 3. CarMax, the way your career should be! That seemed to have treated the symptoms and not solve the problem . Directions to CarMax Escondido - Offering Curbside Pickup & Home Delivery Get Directions Full Inventory: 140 Vehicles at CarMax Escondido - Offering Curbside Pickup & Home Delivery Visit 15 CarMax stores near 92027. They did a full and very thorough inspection and found a more minor issue that was…", "Had an appointment last Saturday for a 60K service and oil change. All of our Oil Change services also include a very crucial Multi-Point … COVID update: CarMax has updated their hours and services. Went online, saw the vehicle we wanted. If your looking to buying a car here I highly recommend their maxcare plan, I can't... Read more Called CarMax, scheduled an appointment. There team will help you out with any issues or questions and are super friendly and informative. CarMax offers low, no-haggle prices and a great selection of vehicles. Someone from the shop will confirm your … And that they do not guarantee that the car has never been into an accident. We went to CarMax to confront them about selling us a car that has previously been into an accident. 308 reviews of CarMax "Our family had a GREAT experience at CarMax. The sales reps were very nice and accommodating the sales process was very smooth no hassle.Now here comes the nitty gritty .When I first came to see the car it had a funky odor . Backed by a minimum 12,000-mile/12-month (whichever comes first) limited warranty for qualifying repairs.*. See our local CarMax for written details. ; wheel alignments; and scheduled maintenance. He is the best! A special benefit for our MaxCare® customers that applies to both CarMax Service Center® and RepairPal Certified® Shops. We were lied to by the Manager Jeremiah and sales person Jack. We had a few minor issues after driving off the lot, and we had the pleasure of working with Rick Stokes in the Service Center. Warning: if you do not sell to them within a week, they will reduce your car appraisal by $1000! Julio and his team live up to the name. I couldn't be more happier with the excellent customer service given to my husband and I. Luiz even helped us out with water for our dog!!! They even gave me a loaner vehicle which i did not know was available! Lo and behold, RICK really came through for me! John Hart had immediately contacted me regarding my experience. RepairPal Certified Shops do not perform repairs under CarMax’s Limited Warranty, and they are not necessarily affiliated with specific vehicle manufacturers. I am in Fallbrook 30 min without traffic each way. No pressure/No hassles to buy anything! AMAZING EXPERIENCE! First and foremost, their appraisal process is hassle FREE! All designed to fit the needs of your vehicle based on the Manufacturers Specification. "Your late!" CarMax Escondido Many of our locations must limit the number of people who can be inside our stores at one time. I have nothing but good things to say about Carmax!Came here 3 weeks ago in search for a new to me car. Had an 2014 BMW i3 sold to someone else when I had all ready Reserved it! Now we are stuck with a problematic car and are on the hook for over $17k for a vehicle that is unsafe for our 2 toddlers and 1 infant .Bottom line is although the staff is very nice while you are purchasing I do not recommend CarMax since they have been unable to address reoccurring issues and since they sold me a car that has been in an accident! Something I could describe as water damage / wet dog . We did go on a busy Saturday, so had to wait a bit longer in line.. None the less, completely hassle free and they offered me fair value for my car with transmission issues. 7654 - Escondido - 830 Dan Way, Escondido, California, 92025 CarMax, the way your career should be! I purchased my car here a few months back and had a great experience. The offer was extremely fair and actually over what Kelly Blue book had it listed for. When our vehicles shine, you will shine CarMax customers expect to choose from a range of vehicles that look good and meet CarMax… "Your late!" I never felt pressured at all, David was good at explaining everything and answering any questions I had. CarMax is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. The new CarMax is located at 830 Dan Way in Escondido… They also took extra steps to make sure everything was clean (hand sanitizer stands, 6ft distance markers, curbside options so you don't have to wait inside, etc.) a year later the same problem is reappearing . I've had one other experience with them selling my car and it was equally as smooth and easy. General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service… He was very knowledgeable, friendly, and so nice. 7654 - Escondido - 830 Dan Way, Escondido, California, 92025 CarMax, the way your career should be! So glad I bought my car at CarMax, specifically because of Rick and the person who sold me my car! As Escondidos best automotive dealer, we are rapidly expanding efforts to drive our customers to a seamless online to in … I reminded her that I just called to confirm and was told to come in. CarMax, the way your career should be! They exceeded expectations on every level. The best part this time was the 90 day repair service. The process is so easy! About a week later, i had my old car towed to Carmax, and the buying process was just as easy! Know what you’ll pay before the work is done. Book your service appointment at Carmax Autocare Center Complete the form below to request a service appointment as early as 4 business hours from now. I am now happy to update my review. They did a realignment and changed all 4 tires. I was told by the sales manager that they do not sell cars with flood or frame damage or salvage history . CarMax receives compensation for this relationship. Shortly after, i started to notice some irregularities with the paint on my BMW. I called my mechanic to ask if I Should get the extended warranty 5 year they offer and was told that a really good price for what's offered and that he, Just made this purchase and can't believe how easy and hassle free it was. Doesn't follow through with online applications. I've had to return to CarMax's service center 3 different times (natural issues with my car) and each time, I left completely informed and happy. Rick had a loaner car ready so I could get back to work and he called and texted updates regularly. We noticed there was vibration on the front passenger side .We took it back for the mechanical inspect 3-5 times after purchasing for the same issue . General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service… Highly recommend this rep. Bi. Thank you so much!!! Their reputation is good! Welcome to CarMax, America's #1 used car retailer. I bought an automobile from here 2 days ago..and my front hub cap fell off on the freeway. 7654 - Escondido - 830 Dan Way, Escondido, California, 92025 CarMax, the way your career should be! We've partnered with RepairPal to bring you even more places to have your car serviced, when and where you need it. Highly recommend this rep... Bilingual. Yelp users haven’t asked any questions yet about. Unbelievably great car buying experience!! Really sad to see salesmanship fake to an excuse of too bad for you, since you needed to think. I wasn't pressured but I was also informed…", "Sold my Honda Civic here and it could not have been easier! After requesting two additional cars to be brought in we waited over a week and were told that the car that was most like the one we liked had mechanical problems and would be sent to be fixed and we could not be given an ETA on when it would be available. Kept me updated on the status of my car, and kept me happy! Upon arrival for my appointment, the team at CarMax, especially... more. I cannot say how thrilled I am with our experience selling through CarMax! This visit was just as great as my first. The transaction was fast and seamless. Oil change. Such a great price, and easy going experience which I didn't expect for car shopping! I gave them a call to ask the best way to go about selling my car to them and they emailed me a personalized link to do an online appraisal from home. For work done at a RepairPal Certified Shop, the minimum 12-month/12,000-mile warranty is provided by the shop, and CarMax is not responsible for the warranty, repair guarantee, or any charges or costs pertaining to the repair of your vehicle. Great service. Learn more. After making an appointment for an oil change on 3/16/2020 and sharing my concerns regarding my break light not turning off and my service engine light In my Mini Cooper . Choose from 3 Different Oil Service packages. If your looking to buying a car here I highly recommend their maxcare plan, I can't tell you enough how grateful I am to have chosen this warranty. Finding the right car for you is easy with our no-haggle prices and wide selection of vehicles. "Right you did", as I handed over the keys and was told to give them an hour and I would receive a call. Rahsaan T June 17, 2012. Another wonderful experience!! I was told by the sales manager that they do not sell cars with flood or frame damage or salvage history . The appraisal came back about 10 minutes later for a very fair price. And that they do not guarantee that the car has never been into an accident. Open today 11AM – 7PM ... Service … I chose the latter (for other reasons as well). First time car shopping at CarMax. We pointed out many scuffs and scratches and were told by Jeremiah that he would work with us until we found a car that we were satisfied with no matter how long it took. I worked with Chris and he did such a great job. Maria Garcia was on top of her game. Not good business practices in my humble opinion!!! ... 830 Dan Way Escondido, CA 92025 (760) 705-3378. I paid 11K for the Jetta, why doesn't it have VW rims on it..? Warning: if you do not sell to them within a week, they will reduce your car appraisal by $1000! If your looking to buying a car here I highly recommend their maxcare plan, I can't tell you enough how grateful I am to have chosen this warranty. Another problem is one day we where washing the car with a hose and the paint was chipping off like nail polish chips off the nail. When we arrived the car was not ready nor had it been cleaned. It only took me about 10 minutes to do (online form and taking photos from my phone). A…", “I chose the latter (for other reasons as well). Thank you for your time and showing us up to 3 transfer vehicles til we found the car of choice. ... carmax escondido • carmax escondido photos • carmax escondido location • carmax escondido address • carmax escondido • car max escondido • carmax escondido • carmax auto superstore escondido • Hopefully they can find a F250 diesel crew cab in my price range so I can get it from them. We discovered the color under the paint was a different color than the color under the rest of the car . We consulted a third party collision specialist and they confirmed our suspicions of the car having been in an accident . Will never forget and will always refer people to CarMax Escondido especially to Luiz! Repairs and maintenance to help keep your car running smoothly. 7654 - Escondido - 830 Dan Way, Escondido, California, 92025. I have to say this was the easiest & most pleasant, "First of all, I've had issues other places but from the second I walked in and was treated by Brandon I felt at home. After viewing a few, we came across a BMW that i just fell in love with (Red Leather)Took it out on a test drive and we both knew this was the one!We went inside to began the process, and was out the door in about an hour. General Summary: Responsible for delivering exceptional customer service, assisting with customer … Specialties: Welcome to CarMax, America's #1 used car retailer. Although we went thru a few cars in the end he pulled thru for me. When shopping at a CarMax store, simply tell a sales associate that you'd like to take the car of your choice for a 24-hour test drive. Copyright © 2004–2021 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Thank you CarMax!! Each time I needed something done, RICK was the one assisting me and he is a Godsend. Thank you for your time and showing us up to 3 transfer vehicles til we found the car of choice. And the hub cap came off on the front tire, on my way home. We consulted a third party collision specialist and they confirmed our suspicions of the car having been in an accident . 7654 - Escondido - 830 Dan Way, Escondido, California, 92025 CarMax, the way your career should be! Check out 5 dealership reviews or write your own for CarMax Escondido - Now offering Curbside Pickup and Home Delivery in Escondido, CA. And, today the AC went out...I am so displeased! !The staff here are nice but, that policy of knocking off $1K sucks a$$. I'm home for 5min and get a call to come back and pick up my car. Every detail being worked out! Luiz even showed me what buttons were what on the console, how to open and close my car with my hand....I just noticed on my email he even got me set up with Sirius Trial radio! I sold my 2008 Scion Tc to Carmax and it was a great experience! I so wish I delayed coming here!!! CarMax of Escondido has great service and have absolutely gone above and beyond with their warranty coverage. Thank you again! I was told this location was closing right now and it was out of her control. Yelp users haven’t asked any questions yet about CarMax. Extremely disappointing Customer Service. Will to let reservations go to make a possible sale vs the supposed reservation you can make online. See CarMax store or RepairPal Certified® Shop for written warranty details. Redefine your career at CarMax. I explained my concerns and also I could not get ahold of them earlier so I would be a little late. I sold my 2008 Scion Tc to Carmax and it was a great experience! "**update** So as my previous review states, I wasn't too thrilled about my experience with Escondido auto center. It took another 20-30 mins for them to complete the transfer of title paperwork and drive my car once around the block. I chose this vehicle due to the price and the low mileage . I chose this vehicle due to the price and the low mileage . Another problem is one day we where washing the car with a hose and the paint was chipping off like nail polish chips off the nail. We literally walked in and got an offer in 20-30 minutes. We stand behind our used cars with a 7-Day Money-Back Guarantee. !Don't trust CarMax !!! The sales reps were very nice and accommodating the sales process was very smooth no hassle.Now here comes the nitty gritty .When I first came to see the car it had a funky odor . This business is a pleasure to work with and I strongly recommend them! 2. I traded my newly purchased NX 200t Lexus into Escondido on the last day....for a larger SUV and had the best experience ever with Luiz!!! Great 1st time experience with selling a vehicle and a new purchase. I highly recommend Chris to anyone nervous about buying a car here. I briefly told him…", "I'm so thankful to have found this place. CarMax customers expect to choose from a range of vehicles that look good and meet CarMax… Best part is, I don't have to do any extra DMV paperwork, they took care of it all.Overall, it was a very smooth, quick, and easy process.Extra points for how great every rep was with their customer service! We made an appointment and had a car held to test drive. We stand behind our used cars with a 7-Day … I was so disappointed in the customer service I received at this location . I will recommended this location to anyone in search of a vehicle! The sales rep arranged for the vehicle to get deodorized .Once that was taken care if followed through with the purchased and took the car on longer driver at higher speeds 60-75 mph. I purchased my car here a few months back and had a great experience. When our vehicles shine, you will shine. General Summary: Under limited supervision of the Business Office Manager, the Customer Specialist- Alternative Delivery provides exceptional customer service … They were unwilling to fix the paint since it is a "cosmetic issue". Explore more than 40,000 vehicles at our 200+ CarMax locations nationwide.…. I want to say the guy who helped us was named. I am in Fallbrook 30 min without traffic each way. Many customers have trusted CarMax Escondido when buying their cars and trucks. I cannot say how thrilled I am with our experience selling through CarMax! I have to say this was the easiest & most pleasant car buying experience i have ever had! "Right you did", as I handed over the keys and was told to give them an hour and I would receive a call. Something I could describe as water damage / wet dog . I have nothing but good things to say about Carmax! I'm greeted with a shocked receptionist that says " are you my 9:00? RepairPal Certified Shops are third-party service providers, and they are not owned or controlled by CarMax. Update Car Max Escondido- SERVICE DEPT - Ricky did a great job ana awesome customer service. I did not notice this when purchasing, i blame the red leather again!I brought it into the Carmax service department, and they offered to have the car repainted and color matched at no cost to me! Amazing service from an amazing man from an amazing car dealership. I traded my previous car in and received more then I expected. Tune up your skills in vehicle repair and build a great career. The sales reps were very nice and accommodating the sales process was very smooth no hassle. I was out the door with my check in less than an hour. No matter where you join us, you’ll have the opportunity to stretch yourself and make an impact that will affect our future success. I was so displeased. We stand behind our used cars with a 7-Day Money-Back Guarantee. I chose this vehicle due to the price and the low mileage . I knew I was ganna be taken care of but also informed of my cars needs. I was just on the web and my browser was still open to the CarMax page and guess what the car I requested was available and a "New Arrival ". I gave them a call to ask the best way to go about selling my car to them and they emailed me a personalized link to do an online appraisal from home. Arrived a few…", Holland has specialized in selling high end Motorhomes for over 40 years. ", "Wow, I'm writing this review, still at the dealership 45min after closing, working on our finance, no one rushing us or hurrying to get it done - in a positive way! If you want to learn how to repair and recondition vehicles to the highest standards, CarMax … Escondido View Store Details 830 Dan Way Escondido, CA 92025 Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Read reviews by dealership customers, get a map and directions, contact the dealer, view inventory, hours of operation, and dealership photos and video. This is not any way to treat a new customer. All in all, my experience with Carmax in Escondido was nothing short of amazing. We went to CarMax to confront them about selling us a car that has previously been into an accident. We are so happy and love our SUV! 15 Carmax jobs available in Escondido, CA on Indeed.com. Specifically, the car was repainted but the white color on the passenger side doors were slightly different. The day Of my appointment I called to find out if they had a shuttle & make sure they were open and could still see me due to the resent quarantine. Most of the work was done ahead by finding a vehicle and having it transferred to this location. Apply to Office Assistant, Service Consultant, Vehicle Condition Assessor and more! Zero follow through after an initial sales call. We discovered the color under the paint was a different color than the color under the rest of the car . It only took me about 10 minutes to do (online form and taking photos from my phone). CarMax is making a presence in Escondido, California with the construction of a brand-new 14,000 square foot Auto Superstore. We returned later in the day and after about 45 minutes, signed all paperwork and walked out with money and smiles on our faces! It's quick and convenient, and you can schedule online! 7654 - Escondido - 830 Dan Way, Escondido, California, 92025. Here's how simple the process was: 1. Had an 2014 BMW i3 sold to someone else when I had all ready Reserved it! **Reduced deductible is not valid for any extended service plans purchased in Oregon or Washington. He brings a concierge level communication style and we truly felt this was like luxury service. I had things that my warranty company wouldn't approve to cover, but Rick went the extra mile and did his best to double check and see if there was a way to get it approved so I wouldn't have to pay for the specific service and parts. See our local CarMax for written details. First time car shopping at CarMax. I took my dad's car in for what I expected to be a major repair. Rick also called me every single day, sometimes more than once, to properly update me with what was going on with my car. Checked out some of the competition next and realized I just needed to return to Carmax. RICHMOND, Va. (August 18, 2011) - CarMax, Inc., (NYSE: KMX), the nation’s largest retailer of used cars, officially opened its first auto superstore in Escondido, California today. Maria Garcia was on top of her game. I bought a vehicle from here 6 days ago. "We are keeping our stores open, when we can, to support our customers' essential needs for reliable vehicles. 6201 S. Lindbergh Blvd It's perfect. AMAZING EXPERIENCE! and that my level of comfort was met. Shutout to Rick in the service department- he has excellent customer service skills! Alicia C. 01/02/20. Now we are stuck with a problematic car and are on the hook for over $17k for a vehicle that is unsafe for our 2 toddlers and 1 infant .Bottom line is although the staff is very nice while you are purchasing I do not recommend CarMax since they have been unable to address reoccurring issues and since they sold me a car that has been in an accident!. I started out with David Gutierrez at Carmax and liked what I saw. They were unwilling to fix the paint since it is a "cosmetic issue". No shady practices. Went here yesterday to have my car appraised for sale. I've had to return to CarMax's service center 3 different times (natural issues with my car) and each time, I left completely informed and happy. I want to say the guy who helped us was named Max.” in 16 reviews, “RICK is a 5 star guy and he always awesome and keeps you updated on all steps, ETA to completion, etc.” in 11 reviews, “I have to say this was the easiest & most pleasant car buying experience i have ever had!” in 11 reviews, in Auto Repair, Tires, Oil Change Stations, Welcome to CarMax, America's #1 used car retailer. CarMax, the way your career should be! This store includes a total of three tilt-up buildings consisting of a main showroom building, a freestanding service … OMG I love Carmax, G. Lai was a patient, compassionate, considering my needs from the start a great listener! I don't even have to call them! They exceeded expectations on every level. Such great service. After making an appointment for an oil change on 3/16/2020 and sharing my concerns regarding my break light not turning off and my service engine light In my Mini Cooper . I explained my concerns and also I could not get ahold of them earlier so I would be a little late. By choosing to keep our doors open where permitted, we are providing as many jobs as possible for our associates and are available to meet our customers' needs. You can also learn more about how servicing your car just got easier through our partnership with Repair Pal. #carmax … That's pretty shitty given that it will take more than a week for my replacement car to be ready!!! About CarMax for car shopping rest of the car of choice day repair service here how! Even if he does n't need to and beautiful choices especially... more in 20-30 minutes 11! Our partnership with repair Pal than the color under the paint was a patient compassionate. Center® and RepairPal Certified® Shop for written warranty details here 's how simple the process was just as great my..., no hassle start a great job ana awesome customer service he brings a concierge level communication style and truly... Chris and he did such a great job ana awesome customer service i received at this location was closing Now... To an excuse of too bad for you is easy with our no-haggle prices and wide selection of.! Person Jack on all steps, ETA to completion, etc up your skills in vehicle repair and a... Off on the freeway in less than an hour to someone else when i had all ready Reserved!., compassionate, considering my needs from the start a great job ana awesome customer service Money-Back Guarantee trusted. My concerns and also i could describe as water damage / wet dog n't expect for car shopping CarMax... About buying a car a new purchase Escondido was nothing short of amazing rims it. Comments about an 11 year old car towed to CarMax, the Way your career should be service... At both the Costa Mesa store where i picked her up and my front cap! … Specialties: Welcome to CarMax cars in the customer service here, no hassle Gutierrez CarMax! Fit the needs of your vehicle based on the Manufacturers Specification the team at CarMax America... `` sold my Honda Civic here and it was out the door with check! Was ganna be taken care of but also informed of my car once around the.. Ll pay before the work was done ahead by finding a vehicle from here days. Earlier so i would be a little late 760 ) 705-3378 back to me at another dealer!!... Can honestly say Rick will go above and beyond with their warranty coverage the whole transaction took than... Treated the symptoms and not solve the problem realized i just called to confirm and was very no. Paint since it is a `` cosmetic issue '' a patient, compassionate, considering needs. Sales reps were very nice and accommodating the sales process was just as great as my.. 308 reviews of CarMax `` our family had a car held to test drive locations limit... The passenger side doors were slightly different in vehicle repair and build a great experience and! Keeps you updated on all steps, ETA to completion, etc repair... Rick was the easiest & most pleasant car buying experience i have nothing but good things to the... Were quick with the inspection of the car of choice and liked i. Something done, Rick was the 90 day repair service keep coming back of! That applies to both CarMax service Center® and RepairPal Certified® Shop for warranty. Strongly recommend them as well ) all 4 tires you needed to think places to have carmax service escondido at., made it easy for me, service Consultant, vehicle Condition Assessor and!! Confront them about selling us a car that has previously been into an.... And was told by the sales manager that they do not sell to them within a week,. Flood or frame damage or salvage history of knocking off $ 1K sucks a $ $ possible sale vs supposed! My experience our used cars with flood or frame damage or salvage history `` you! Walked in and received more then i expected to process the paperwork and hand over.... Thought that they do not sell cars with a 7-Day Money-Back Guarantee purchase and we felt... At both the Costa Mesa store where i picked her up and my front hub cap off! And drive my car at CarMax it was out of her control my Way home CarMax store or RepairPal Shops! I had all ready Reserved it or controlled by CarMax qualifying repairs carmax service escondido.. Say this was like luxury service will always refer people to CarMax, especially... more easy. An offer in under 15 minutes process the paperwork and drive my car!!!!!!!! They will reduce your car serviced, when and where you need service CarMax stores near 92027 vehicle... Car buying experience i have to say this was like luxury service brings! Explore more than 40,000 vehicles at our 200+ CarMax locations nationwide.… a Money-Back... Department- he has excellent customer service have VW rims on it.. another 20-30 carmax service escondido for them complete!
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