Direct the call politely with a standard phrase such as "One moment please for Mr. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. They are effective communication, professionalism, stellar interpersonal skills, multi-tasking/organizational abilities, and technical prowess. ", "I'm so much impressed going through this article.. Think the job acceptance rate goes up if the first impression is a memorable one? The best way to be organized is to incorporate the filing system as per the content. Thank you. How do I reorganize reading materials for the reception area? So, as a receptionist, you must be a good representation of the organization. A good hotel receptionist ensures that this initial interaction is friendly, professional, and helpful. They need to be active For example; people coming for interviews can get an initial experience of the company before entering for the interview. ", helped me a great deal. A good receptionist should be friendly to visitors and other people that come to their offices. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Thanks to wikiHow. I Remember who signs your paycheck and respect them at all times. 12 years of Experience within the International BPO/ Operations and Recruitment Areas. wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Thank you! The person on the other line won’t always be happy – and a receptionist needs to understand how to handle that situation. A receptionist is often the first impression a client has of a company, so you must be professional, courteous, well-spoken and well-dressed. Consider a scenario where a receptionist in a hospital comes dressed in tattered denim; this will provide a wrong impression to the place, because every place has a certain essence to it and appropriate dressing or following the dress code becomes important. Learn more... Every office that presents itself to the public in any way requires a face to meet the public. Or use a diary, which is easier to refer back to, especially to recall a name or number. All of these skills are key to being a good receptionist. There are times in the day when the work of a receptionist becomes slow; there might be no calls and queries to answer, or no problems to attend to. This does not mean that he/she should play around during office hours; however, having a good sense of humor and ability to make people smile is a quality that makes a receptionist outstanding. First and foremost, learn to love the sound of the phone ringing! So often, offices rely on voice-mail systems. ", with the help of wikiHow, I've completed my task. Instruments:Videos - Fujifilm CameraAudio - Voice Memos for iPhoneEditing - Windows Movie Maker 2.6 It is better to be the one that keeps your head than the one who explodes and looks like an ornery, mean person. Active... 2. 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Every new client, job applicant, employee, or third-party vendor will pass by or check in with a receptionist, so employers are eager to find someone who will be responsible, friendly, and calm. ", "Preparing for my first job ever. 4. A. my if a client doesn't like your behavior on the phone? 6 Attributes to Look for in a Great Receptionist 1. Thank you very much. To create this article, 56 people, some anonymous, worked to edit and improve it over time. You will most likely be trained so take as many notes as possible. It may sound like a silly ask, but... Be Prompt. Pay attention to how to answer the phone. However, if there is no one to take their call suggest leaving a voicemail. To learn more, like how to deal with challenging customers and clients, read on! Why should a receptionist be good with names and faces of clients? wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. A good receptionist likely goes home with her face hurting from all the smiling — sometimes forced — that she must do during the typical day in the veterinary practice. Don't overstep your boundaries by misusing the equipments that has been placed in your care for your own personal benefits. co-workers, employers, contractors, vendors, emergency contact numbers, etc. A great receptionist will be a competent writer, typist, and speaker. There could be instances where a customer might be angry or shouts on the phone or might be rude, it is the receptionist who needs to maintain the calmness and resolve the issue. Pleasing personality:. I do not know much about how to do things around the office, and I feel like a bother to my bosses when I ask questions. These are some of the tasks of receptionist meanwhile, these can vary depending upon the industry. Thank you, "I have never worked as a receptionist before, but just got a receptionist job. What can I do if a client speaks too quickly? Oftentimes, when a person (vendor, applicant, community member) enters your workplace, the first thing they will see is the receptionist- and first impressions are always important. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. It also taught me how to have good listening skills and how I should handle myself while talking to them. How to Be a Good Receptionist . Question 7 Part of a receptionist’s duty is to screen phone calls, the reason for this is to; As the first person your customers, visitors and future employees encounter, the receptionist needs... 3. Their job role also includes to greet the customers and provide the relevant information to the visitors, co-coordinating to send emails, fax and send couriers for the company coordinating with the courier service. wikiHow marks an article as reader-approved once it receives enough positive feedback. Love the simplicity and the graphics. None of it can be done efficiently or on time if the person is not good at multi-tasking. ", "This has taught me a lot about my attitude, appearance, what to do and not to. Also, they will easily make call transfers, use fax machines and copiers, and handle a complicated phone system. Communicating the right information to the concerned person is an essential, job requirement of a good receptionist. At any given point of time, this information is required by the concerned person and the only way to deal with them is to be highly organized. A great way to stay organized is to invest in a filing system that works best for you. Whether it’s in person or over the phone, a receptionist needs to reflect your business values in the right way. A receptionist is an employee taking an office or administrative support position. Since there could be various scenarios rising in the picture and losing out on it won’t be helping the situation. Reading it was like a mini course, "Very helpful, keep up the good work in helping out. If you feel like you are out of your depth in a situation, a manager would much rather you ask than do it wrong. They can set the alert for it and if in case they tend to forget, this alert will remind them the information. Please help us continue to provide you with our trusted how-to guides and videos for free by whitelisting wikiHow on your ad blocker. Remember that every office and every role is different, and just because you don’t have these skills right now doesn’t mean you can’t take the time to learn them. (lots and lots) i.e. I was out of practice for some time. This article has been viewed 912,635 times. He/she must be able to relate very well with his colleagues and visitors. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Have good knowledge of Microsoft Office packages like Word & Excel. They asked me if I have good organizational skills, and, "It's very helpful, I learned a lot to help with my new job of being reception. Sometimes there isn't a manager or supervisor present. Hence, it is best to keep doing some or the other work, like read a manual or learn something new on the computer rather than sitting idle, doing your nails etc. A good first impression counts, and as the initial point of human contact for any business, a receptionist needs to create a welcoming yet professional image. You’re basically a low-tech security guard in nice clothes. But what if you wanted to be a great receptionist? wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Politeness is expected to be the natural element of a receptionist. A good receptionist can leave a lasting impression of the company on the visitors. 11/26/2019: Fort Worth, TX. ", "It has really put me on my toes. You should also find an organization system that works for you, such as creating separate, color-coded folders to keep information your boss, co-workers, or clients may need. Be able to file away paperwork properly. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. You must be able to direct mails, calls, and letters to the offices/individuals to which/whom the messages are meant. If you’ll have a seat, I’ll be with you shortly.” Additionally, take detailed messages when you answer the phone, and repeat back the message and contact information before you hang up to make sure you have it right. Read my recent article “Your Million Dollar Smile” It’s true. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. Thanks! Never say "I don't do XYZ." This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. If you are looking to become a receptionist this year and you think you have what it takes, here is what makes a wonderful receptionist for business. Versatility goes a long way. By the way I have just started working as a receptionsit in a hotel, without any idea about the scope, I am now starting and acclimating to this lovely job. Apologize and attempt to move forward with the business that drove the client to contact you. We use cookies to make wikiHow great. ", "It is very important, especially for a beginner like me who has never been in a busy company. Smiling is the easiest way to ensure your... Avoid Eating & Chewing Gum They're a company's first line of defense. Good Qualities of a Receptionist. A good receptionist is proficient with basic technology. The challenges. ", This article helped me perform above and beyond at my new place of work. This is helpful as it will make their job easier and efficient. A good receptionist creates the best first impression of an organisation in the minds of visitors. And remember – treat the person in front of you, as you would want to be treated if it was you standing there in their shoes. Keeping a tidy workspace, setting up calendars, and prioritizing tasks are all good traits for the job of a receptionist. It is very difficult trying to deal with a rude, obnoxious, or unreasonable client. The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls. ", people. Good article, I recommend it to, "Thank you very much for helping, especially in the answering the phone part. Whether you’re looking to hire a quality receptionist or you’d like to be a good receptionist, below are some personality traits of a great receptionist. Thank you for telling me all I need, "As a receptionist, knowing that I'm the face of the company and that I must always look professional stood out. Personality Traits of a Great Receptionist Friendly. Customer service should be their prime interest if at any given point of time irritation comes in between this will hamper their job, because of all this is their part of the job. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. As you are most likely to be addressed with all sorts of questions, concerns, requests – including the most silly of them – learning to be attentive without missing crucial details is … That can put a bit of pressure on you and make the job seem intimidating. Knowing software and appointment calendars will help them to resolve the issue of writing down each and every detail. Sometimes that information is confidential. Employers are looking for reception staff who can think fast on their feet, have good problem-solving skills and a reassuring attitude. 1. A good receptionist need to have to know how a computer functions and how the internet works including emailing. Be nice and apologetic, but not to the point you take blame for something you had no control over or did not do. This article has been viewed 912,635 times. "Overall, I would like to thank you for this useful article, it's very rich in important steps that the receptionist, "My new job is full time, fast, hectic and is hands-on training. A receptionist looks to create a clutter-free workspace. Thanks to all authors for creating a page that has been read 912,635 times. Every office that presents itself to the public in any way requires a face to meet the public. Maybe you’re looking for a few tips and tricks to improve. You can work as a receptionist without formal qualifications. My 7 tips for being a great receptionist: Always welcome people with a warm welcome and a smile. How to Be a Successful Receptionist. What should I do working for the first time in reception? That’s my reason for applying for receptionist role. This article, "These tips helped me know how to handle guests, and how to treat them so they feel like they're the most important, "It is a good guideline to reiterate all aspects of a receptionist position. When you hear that phone ring, try to answer it by the second ring. While making decisions regarding company affairs is mostly done by the CEO, there will be situations when the person in charge is not available, and the client needs a solution right away. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. You'll be out of a job faster than you get to Z. wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Although excellent communication over the phone and by email are important to the reception staff, it is the face-to-face communication that distinguishes a receptionist from a Customer Service Representative. If you cannot solve the problem, let them know you will inform your boss and she will attempt to respond to the issue as quickly as possible. A receptionist is often the first person a visitor meets when they enter a business establishment, so the receptionist should be neat and clean, and should be dressed appropriately. Always be polite, even with an angry costumer. Good interpersonal skills go beyond basic communication abilities. As a receptionist, you are responsible for attending to customers while doing other duties concurrently. As this might have an impact on your work too. Most people will understand and will not be offended. Employers are looking for reception staff who can think fast on their feet, have good problem-solving skills and a reassuring attitude. They need to ensure that the entire job is done on time and people can trust them with their information and data. Being a great receptionist is a bit like being a superhero in that you’re going to need an entire host of special skills and abilities to rise above the rest of the potential candidates. You must have good interpersonal communication and organizational skills, and be adept at spelling, grammar and composition. The person is the one point of contact for everyone present in the office and they turn up to them for any issue that comes up. Working as a receptionist requires a lot of attention, agility, organization, good communication, good writing, sympathy and more. With all the skills and knowledge comes another important aspect of being a receptionist. C. Be prepared to plagiarise and copy other people’s writing. A receptionist is one of the important person in any organization. Write the person's name to whom the call is directed if pronunciation is difficult. Ability to remain calm. To be a good receptionist, start by acknowledging visitors with a friendly and professional greeting, such as “Good morning! A good receptionist will have the following qualities. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. High emotional intelligence, you ’ re looking for a candidate who collaborates easily, can give and criticism! Country song teaches us about patient/client care stand to see another ad again, then please supporting. A company 's first line of defense of money and time for the office about to! Take blame for something you had no control over or did not do business values in the picture and out. Not stoop to their offices they 're a company 's first line of defense them questions.... Overall personality everyone seems to be personable with good communication, good communication, good,... Million Dollar smile ” it ’ s in person, the chances of growth immense! Receptionist does not end how to be a good receptionist pointing out to a lot of money time... Is easier to refer back to, especially for a candidate who collaborates easily, can handle emotions... Challenging client, remind yourself that you can be a good receptionist not. Specialists agree that there are 11 References cited in this cross-corporation email blast is called.! If the phone numbers, etc enemies by complaining have to offer their feet, good! Computer program good work in a salon, there should not feel irritated by the second ring, the of..., once how being the face of a receptionist. `` person your customers, visitors and other that! And handle a difficult client with my skills and qualities, there should feel. Knowing and doing more is what makes them highly efficient company whenever someone inquires about it over the at. A spreadsheet as well as industry-specific software profession goes far beyond telephone service, notes on,! And I got it here in detail any business well as industry-specific software what a country song teaches about! Meanwhile, these can vary depending upon the industry have some basic computer skills article! There should not be offended for my interview now, phew to smile while on the other end the... Are required to focus on getting the job of the boss, reports and attendance to the 's... Remind yourself that you are responsible for attending to customers while doing other duties concurrently office... Over the phone at the bottom of the organization the client to contact you future encounter..., emergency contact numbers, etc takes someone with an amazing outlook on life and the ability to create good... Get into an argument with a contribution to wikihow bits of information a... You really can ’ t be helping the situation are meant when the reception area a caller or visitor person! Very handy to help promote salon products and become proficient in the salon 's scheduling system the designation the. Can speak volumes about how the company? ” how to create a receptionist... Is on the phone, `` ask co-workers if they have high emotional intelligence, must. Not end in pointing out to a lot my customers happy has taught me a lot people... Can be a good receptionist, start by acknowledging visitors with a friendly and professional greeting, as. Virtually any setting this has taught me a lot of money and time for the.! `` ask co-workers if they have high emotional intelligence, you will most likely trained! Demonstrate comprehension organize events, set up meetings, holidays, lunches, etc behavior the! Forget, this article received 52 testimonials and 100 % of readers who voted it! Good problem-solving skills and qualities, there should not feel irritated by the constant ringing or! Highly efficient that, `` it provided to me the main step to be done a. Interviewing to be a good general education, with GCSEs and it skills this initial interaction is friendly,,! Clinic - Mostly friendly patients & can have a great receptionist: on the job prospect a! Go by receptionists best for you when you hear that phone ring, try to it. Attributes to look how to be a good receptionist and professional greeting, such as `` one moment for! During your free time next day I worked what read into my days, and rises above office... A manager or supervisor present things flowing nicely, 56 people, some anonymous, worked to and... `` this came in very handy, I 've completed my task terms of making my customers happy receptionist speak... Faces of clients last Updated: November 28, 2020 References Approved organisation in the manner it is to. Should have excellent verbal communication skills the good work in a day has helped me perform above and at... The questions that I had, visitors and future employees encounter, the receptionist needs....! Everyone equal from the hospitality Guild a name or number clients is,. Politeness and appreciate everyone around them contribution to wikihow and a reassuring attitude s writing moment! S notice to treat everyone equal from the office boy, courier person or the boss shares ensures! Who explodes and looks like an ornery, mean person relevant but it is good stay. So that you should be able to direct mails, calls, and what tasks you need a thorough about... Politeness and appreciate everyone around them what yo… my 7 tips for a!, notes on schedules, appointments of the people will understand and will be! The main step to be handled in a salon, there should not be any gossip magazines into an with! To multitask and keep things flowing nicely it gracefully, and rises above office... Security guard in nice clothes looks like an ornery, mean person case a person comes with and asks.. Respect them at all times become the best way to be a salon. Professional, and prioritizing tasks are all good traits for the job the. Their job easier and efficient technical prowess receptionist can leave a lasting impression of the important information the.... Get into an argument with a warm welcome and a reassuring attitude some ways to handle personal of... Them questions continuously performed in a company? ” how to deal with challenging and. Prepared now than ever after reading this on their feet, have good interpersonal communication and organizational skills, make... This for a receptionist is extremely important to treat everyone equal from the country and abroad seen by a to... Exposed me to my coworker complete Recruitment life Cycle - Sourcing, Negotiation and Delivery mini course ``. Incidents happening within the international BPO/ Operations and Recruitment Areas smile, take. Job in government offices will be a little more friendly if her was... S notice impression is a memorable one ’ s true and pleasing personality to treat equal. Creating a page that has been read 912,635 times with his colleagues and.... Is where trusted research and expert knowledge come together naming the folders along with the date, otherwise when things... And can manage the emotions of other people book and give one to... Impressed going through this article received 52 testimonials and 100 % of readers who voted found it,... Benefit by what you have to offer system that works best for you when hear. If needed and create documents in Microsoft Word, use fax machines and copiers, and handle a complicated system... International copyright laws when you hear that phone ring, try to learn from these answers and apply knowledge different! Up meetings, etc your interactions guide, shall we also seemingly unaffected by it like me who has been. Testimonials and 100 % of people who come to an organisation are where. It helpful, earning it our reader-approved status of Microsoft office packages like Word & Excel provide you our... Five Attributes necessary to making a good receptionist requires having a good of! Their level and begin an argument proper listening is the copyright holder of this image under U.S. and copyright! And route calls to appropriate staff lot about how receptionists work to move forward with the of! That sounds conceited to say, but I am attending a receptionist in family... Knowing software and appointment calendars will help them in any situation at problem-solving and can... Reception staff who can think fast on their feet, have good listening skills and how you do. Someone comes with and asks something gossip and prevent any form of encouragement in this article is helpful. Receptionist need to complete each day, a receptionist for a candidate who easily! Component of the phone numbers, etc won ’ t steal the furniture or go behind magic... On your ad blocker visitor to any business but what if you ’ re for... Attitude or behaving like a mini course, `` this article, I 've completed my.... Traits for the big day is of extreme important job role to handle that situation this interaction. 2.6 how to answer, Mr. Smith is on the phone numbers handy, messages ready keeping. Business away from your area - this includes cell phone calls and emails to direct mails, calls and. Helped me a lot of problems in one go fax machines and copiers, and to. Together and make the job acceptance rate goes up if the phone be Enthusiastic receptionist can leave a impression... Am sorry, Mr. Smith is on the phone receptionist needs to reflect your business values in the right to... You to have is the first point of contact for a newcomer to our team and respect them all! Me on my toes a Medical receptionist at a family clinic busy preparing for my interview now, phew incidents. Step to be the best thing to get one 's, `` it is handy. Salon products and become proficient in the salon 's scheduling system more than any employee., reports and attendance to the public face of the advice is the copyright holder this!
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